Refund policy
90-Day Money-Back Guarantee
We offer a 90-day money-back guarantee on all eligible products.
You have 90 days from the date of delivery to request a refund if you are not satisfied with your results.
To be eligible for a refund under our 90-day guarantee, you must:
• Use the product consistently for the full 90-day period
• Not see any results after consistent use
• Take a clear photo before starting the product
• Provide a clear comparison photo after completing 90 days
• Provide proof of purchase
• Cover return shipping costs
Refunds will not be approved if these conditions are not met.
To initiate a return or guarantee claim, please email support@withnuvira.com and include:
• Your order number
• Your before photo
• Your after photo
• A brief description of your experience
If your request is approved, we will provide instructions on how and where to send your return. Items sent back without first contacting us will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
• Perishable goods
• Custom or personalized products
• Hazardous materials, flammable liquids, or gases
Sale items and gift cards are non-refundable.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason and without justification.
The item must be unused and in its original packaging, and you must provide proof of purchase.
Refund Processing
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, please contact support@withnuvira.com.